Customer Operations
24/7 multilingual support across chat, email and phone, with QA and analytics.
Founded in 2016 and headquartered in Kuala Lumpur, Northline Group provides customer operations, risk review and technology support to clients in finance, e-commerce and digital entertainment, with 1,200+ people across three cities.
- Founded
- 2016
- Employees
- 1,200+
- Office Cities
- 3
- Countries Served
- 30
Services
Risk & Compliance
Transaction review, identity verification and anti-fraud services that help clients meet local regulation.
Technology
Systems development, data platforms and operations support for our services.
About Us
Ten Years Focused On Operations.
From a 12-person support team in Kuala Lumpur, Northline Group has grown into an operations company spanning Manila, Kuala Lumpur and London. We believe reliable service comes from clear standards. Every process has a metric; every metric has an owner.
Learn MoreCulture
How We Work
Precision
Speak with data. Every process is measurable.
Ownership
Own the outcome. Problems land on people.
Candour
Communicate directly. Give feedback early.
Growth
An annual learning budget for every employee.
Careers
Join Our Team
Technology
View Test job 5
Kuala Lumpur · Full-timeTechnology
View Site Reliability Engineer
London · Full-timeTechnology
View Full-Stack Software Engineer
Kuala Lumpur · Full-timeRisk & Compliance
View Fraud Risk Analyst
Manila · Full-timeCustomer Operations
View Customer Support Specialist — Mandarin & English
Kuala Lumpur · Full-timeRisk & Compliance
View KYC Operations Analyst
Kuala Lumpur · Full-timeBenefits
Health Cover
Dependants included
Paid Leave
18 days from day one
Learning Budget
USD 1,000 per year
Flexible Hours
Core hours 10:00–16:00
Annual Check-Up
Full panel at partner hospitals
Referral Bonus
Paid per successful hire
Office Cities
ContactThe Next Person To Join Northline Could Be You.
Browse open roles and apply online.